Listening to our patients, carers and relatives helps us improve the services we provide. We are here to listen, so we can learn from your experience. It is also beneficial when we receive feedback when things have gone well or not so well, so that we can build on good practice and continue to make improvements.
If you are not happy with the care you, your relatives or friends are receiving then please let us know. If there is something that can be done straight away, we will do it. We want to resolve any issues you might have by talking to the right person at the earliest possible time.
All staff are here to help and are happy to listen to your comments and concerns. First of all we would suggest that you speak with the nurse or manager in charge of the area your loved one is or has been receiving care.
PALS is not an emergency service. If the office is closed and your concern is urgent and relates to a current inpatient, please contact the relevant ward or department direct and ask to speak with a senior staff member.
Kettering PALS
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Northampton PALS
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How to pass on a comment
You can also leave comments about the care you or a loved one has received by contacting our Patient Advisory and Liaison Service (PALS), by leaving a review on the NHS website or by completing a Friends and Family Questionnaire.
How to raise a concern
We understand that raising a concern can be difficult, especially when you don't know who to turn to. If you are unhappy about the treatment that you or somebody you care for is receiving, it may help talking to somebody directly involved. This might be a midwife, ward manager or doctor who will make every attempt to resolve your concerns.
If you're unable to discuss your concerns with a member of staff, or want to discuss them with someone in confidence away from the service, you can contact the Patient Advisory and Liaison Service (PALS).
PALS is a free and confidential service for people who would like information about, or to comment on, any aspect of the services provided by the trusts.
How to give a compliment
If you have been pleased by the care that you have received please do take the time to let our staff know by contacting our Patient Advice and Liaison service – it gives us all a real boost and a thank you goes a long way or take part in one if the trusts surveys.
For staff who have gone the extra mile you can also nominate them for one of our recognition awards.